General terms and conditions
Last Updated: April 16, 2026
These Terms and Conditions apply to all offers, orders, and agreements made or concluded with Lux Lights. By accessing the website or placing an order, you agree to be bound by these Terms and Conditions.
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Lux Lights: The online retailer operating this webshop, legally registered in the State of Wyoming, United States.
Website: The official online store operated by Lux Lights.
Customer: Any person or entity placing an order through the Website.
Consumer: A natural person who purchases products for personal use and not for commercial purposes.
Business Customer: Any person or entity acting in the course of a trade, business, or profession.
Products: All items offered by Lux Lights, including decorative lighting, ambient lighting, LED products, accessories, adapters, and related goods.
Agreement: A distance contract concluded between Lux Lights and the Customer through the Website or via written communication.
Carrier: The third-party logistics or postal service responsible for delivering orders.
Article 2 – Applicability
These Terms and Conditions apply to every offer made by Lux Lights and to every Agreement concluded between Lux Lights and the Customer. By placing an order, the Customer confirms that they have read and accepted these Terms.
Lux Lights primarily supplies consumers (B2C) through the Website. Business orders (B2B) are accepted only upon request and become valid only after written confirmation. Such orders may be subject to separate pricing, delivery terms, warranties, and payment conditions.
Any deviation from these Terms is valid only if confirmed in writing by Lux Lights. Lux Lights reserves the right to refuse service, cancel orders, or limit quantities at its discretion.
Article 3 – The Offer
Lux Lights takes reasonable care to ensure that all product descriptions, images, and prices on the Website are accurate and complete. However, obvious errors, typographical mistakes, or pricing inaccuracies do not bind Lux Lights.
Product images are intended for illustrative purposes and may vary slightly due to screen settings, supplier updates, or product improvements. Products with limited availability or seasonal relevance may be indicated as such.
Article 4 – Conclusion of the Agreement
An Agreement is concluded when the Customer completes the checkout process and payment has been successfully received or authorized. Following this, the Customer will receive an order confirmation via email.
Lux Lights reserves the right to refuse, limit, or cancel orders for reasons including, but not limited to:
• suspicion of fraud or abuse
• incorrect or incomplete customer information
• insufficient stock availability
• payment authorization issues
• pricing or listing errors
• technical malfunctions or system errors
Lux Lights further reserves the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
Article 5 – Prices and Payment
All prices are listed in U.S. Dollars (USD). Applicable sales tax will be calculated at checkout where required by law.
Payments must be made using the methods offered on the Website, including credit cards, PayPal, and other secure payment providers. Lux Lights reserves the right to modify prices at any time; however, price changes will not affect confirmed orders, except in cases of obvious pricing errors.
The Customer is responsible for providing accurate billing and payment information.
Article 6 – Delivery and Shipment
Orders are processed Monday through Friday within 24 hours, excluding holidays. Delivery times stated on the Website are estimates only and are not guaranteed.
Lux Lights may ship products directly from international suppliers or fulfillment partners. As a result, orders may be shipped in separate packages and may arrive on different dates. Once an order has been shipped, the Customer will receive a Track & Trace code.
Lux Lights is not liable for delays caused by carriers, customs authorities, or circumstances beyond its reasonable control. The Customer is responsible for providing accurate and complete shipping information. Lux Lights is not liable for delivery issues resulting from incorrect or incomplete address details.
Unless otherwise required by law, risk of loss transfers to the Customer upon confirmed delivery by the carrier.
Optional insured shipping may be offered during checkout for an additional fee. If selected, insured shipping covers qualifying loss, theft, or irreparable transport damage during transit up to the stated insured amount.
Article 7 – Right of Withdrawal and Returns
Lux Lights offers a voluntary 14-day return period from the date of delivery. To initiate a return, the Customer must contact support@lux-lights.shop within 14 days of receipt.
After approval, return instructions and the designated return address will be provided. Approved returns must be sent to Lux Lights’ return facility in the Netherlands.
Products must be returned unused, undamaged, complete, and preferably in their original packaging. Return shipping costs are the responsibility of the Customer unless the product is defective or incorrectly delivered.
Refunds will be processed within 14 days after receipt and inspection of the returned product.
Article 8 – Return Exclusions
Returns are not accepted for:
• custom-made or personalized products
• used, installed, or damaged items
• incomplete returns
• products with broken seals for hygiene or safety reasons
• items returned without prior approval
• products purchased during special promotions, sales, or outlet events, which may be eligible only for exchange or store credit where permitted by law
Decorative lighting showing signs of installation or mounting is not eligible for return.
Article 9 – Limited Warranty
Lux Lights guarantees that all products are delivered in good working condition upon delivery. This limited warranty applies only to defects in materials or workmanship present at the time of delivery.
Due to the decorative and ambient nature of the products, no extended, commercial, or lifetime warranties are provided unless explicitly stated in writing.
This limited warranty does not cover damage resulting from:
• improper installation or misuse
• incorrect voltage or incompatible dimmers
• normal wear and tear
• accidents or negligence
• unauthorized modifications
• use contrary to instructions
• use of indoor products outdoors
Defective or incorrect items must be reported within 48 hours of delivery by contacting support@lux-lights.shop. Lux Lights will provide an appropriate solution, such as a replacement or refund.
Article 10 – Limitation of Liability
To the fullest extent permitted by law, Lux Lights shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, or property damage.
Lux Lights’ total liability shall not exceed the purchase price of the product in question. Nothing in these Terms excludes liability where such exclusion is prohibited by law.
Article 11 – Disclaimer of Warranties
Except as expressly stated in these Terms and Conditions, all products and services provided by Lux Lights are offered on an “as is” and “as available” basis.
To the fullest extent permitted by law, Lux Lights disclaims all implied warranties, including warranties of merchantability and fitness for a particular purpose.
Decorative lighting products are intended for aesthetic and ambient use only and are not guaranteed for specific, technical, safety-critical, or commercial applications unless explicitly stated.
Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable law.
Article 12 – Indemnification
The Customer agrees to indemnify, defend, and hold harmless Lux Lights from any claims, damages, losses, or expenses arising from misuse of products, violation of these Terms, or breach of applicable laws.
Article 13 – Intellectual Property
All intellectual property rights relating to the Website, products, images, logos, branding, and content remain the property of Lux Lights or its licensors. Unauthorized reproduction, distribution, or use is prohibited.
Article 14 – Privacy
Lux Lights processes personal data in accordance with applicable privacy laws. For more information on how personal data is collected, used, and protected, please refer to the Privacy Policy on the Website.
Article 15 – Force Majeure
Lux Lights is not liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, pandemics, supply chain disruptions, strikes, governmental actions, or technical failures.
Article 16 – Complaints Procedure
Complaints regarding products, orders, or services may be submitted via support@lux-lights.shop. Lux Lights aims to provide a substantive response within 14 days.
Article 17 – Electronic Communications
By using the Website or communicating with Lux Lights electronically, you consent to receive communications electronically. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
Article 18 – Chargebacks and Payment Disputes
Customers agree to contact Lux Lights before initiating a chargeback or payment dispute. If a chargeback is initiated without prior contact and the order has been confirmed as delivered, Lux Lights reserves the right to dispute the chargeback and provide supporting evidence to the payment provider.
If a partial refund or compensation has been offered or issued, the Customer agrees not to initiate a chargeback for the same transaction. Lux Lights reserves the right to suspend or permanently block accounts associated with fraudulent or abusive chargebacks and to refuse future orders from such customers.
Customers initiating fraudulent chargebacks may be held liable for any resulting damages, fees, and administrative costs.
Article 19 – Third-Party Services
Lux Lights may use third-party providers for payment processing, logistics, hosting, and e-commerce services. Lux Lights is not liable for failures or interruptions caused by such third parties beyond its reasonable control.
Article 20 – Survival
Any provisions of these Terms that by their nature should survive termination of the Agreement shall remain in full force and effect, including those relating to liability, indemnification, intellectual property, chargebacks, and governing law.
Article 21 – Entire Agreement
These Terms and Conditions, together with any policies referenced herein, constitute the entire agreement between the Customer and Lux Lights and supersede all prior agreements, communications, or understandings.
Article 22 – Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, such provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
Article 23 – Changes to These Terms
Lux Lights reserves the right to update, modify, or replace these Terms and Conditions at any time. Any changes will become effective immediately upon publication on the Website, unless otherwise stated.
It is the Customer’s responsibility to review these Terms periodically. Continued use of the Website or placement of an order after any changes have been published constitutes acceptance of the revised Terms and Conditions.
Article 24 – Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Wyoming, United States.
Article 25 – Contact Information
Lux Lights
Wyoming, United States
Email: support@lux-lights.shop